Abstract
This article reports on the design, implementation, and evaluation of FACTY, a GPT-based chatbot developed to support undergraduate students in learning algebraic factoring. The study involved ten first-year engineering students who interacted with FACTY over four stages, including diagnostic and final assessments, autonomous practice, and post-intervention interviews. Guided by a framework of feedback levels in mathematics instruction, the analysis examines the nature of FACTY’s responses and their relationship to student learning outcomes. Findings indicate that the chatbot predominantly provides process-level and self-regulation-level feedback, both of which are acknowledged in the literature as critical for fostering deep and autonomous learning. Two case studies illustrate contrasting results: one student achieved substantial improvement, while another made limited progress due to foundational gaps in algebra. Interview data revealed positive perceptions of FACTY’s constant availability, adaptability, and nonjudgmental interaction style. The study concludes that FACTY can serve as an effective complement to classroom instruction, particularly when integrated with teacher oversight and used to promote critical engagement with AI-generated feedback.
Keywords
Artificial intelligence (AI) in mathematics education, Algebraic factoring, Feedback in mathematics learning
How to Cite
Zavala Amezcua, M. & Aguilar, M., (2026) “USING AN AI-BASED CHATBOT TO SUPPORT THE LEARNING OF ALGEBRAIC FACTORING”, Ohio Journal of School Mathematics 102(1): 4, 48-59. doi: https://doi.org/10.18061/ojsm.6569